At first the customer had a group of websites where pik.ru was only a spreading page. The catalogue of objects was located on pik-estate.ru, whereas the main pik.ru domen was three times more authoritative and cited. This general marketing mistakes made the website lose a variety of advantages, and the company got the insufficient search traffic.
First of all, the customer was offered to change a marketing strategy: the website pik-estate.ru was completely transmitted to pik.ru, and the information on the company was referred to a separate corporate portal pik-group.ru.
The main domen content of the company before and after the information transfer:
The ordering of domen structures produced a number of advantages:
Redirecting marketing effort allowed getting first significant results which were fixed through appropriately performed optimization.
Next step was to work on the site structure and interfaces: the way of presenting information was outdated (difficult navigation, impossibility to combine several buildings in one object).
It was impossible to compare and sort out real estate objects by some characteristics except for prices in the old version:
The main element of the renewed website is the search system using the database of real estate objects. Searching is a tiring process, so we tried to facilitate this process for customers as much as possible, though preserving its compactness and flexibility.
Customers can see PIK Group realized projects and construction plans. Each object is accompanied by the information on events, mortgage opportunities, installments, construction stages, parking slots and so on. The outside infrastructure and transport roundabouts can be estimated in the map. In the long run it will be possible to show kindergartens, large shops, underground stations, and other infrastructure objects in the map. Everything mentioned above makes the process of the initial object esteem more convenient. The main advantage os such a realization is its visualization.
Most objects are equipped with web-cameras, so visitors can track all the construction stages even without leaving their houses.
After that A/B testing was carried out which resulted in altering some elements, namely, some of them were hidden under dropdown search box, others were put in the foreground:
The old design version presented all blocks of the same building separately, which strained the process of comparing and choosing: it was necessary to go back to the menu each time it was needed to look at flats in one block and start searching again:
The new page represents the detailed information: planning, booked flats and those available for buying, cost, mortgage interest rates in different banks, news about the object, construction history presented in photos and sales offices.
The main page was renovated alongside with renewing interfaces and design.
After changing the design critical and small errors were corrected: meta-tags generation algorithms for catalogue and other pages were developed and implemented, the site visitors’ behavior was analyzed, which helped take decisions on changing site details
In parallel, we deeply analyzed the topic demand to increase the attracted traffic and modernize the site for the factual demand. To do so, all the groups of needs were found and arranged by the number of their showing per month in the semantic demand for “new building flats”. Additionally, the non-covered or partially covered site traffic potential in the Moscow region was revealed, and the priority of working on them was proved by demand indicators.
The working process included the following stages:
Yandex
The data obtained enabled us to receive and visually represent clusters with the unused traffic potential. By employing these general and more detailed data, we convinced customers to pay attention to concrete site pages: to give more extended information, develop separate pages (including the addition of new sections and subsections).
For instance, the section “Mortgage” required some serious development:
Also, we investigated the quality of working with applications in PIK Group and their competitors: a call back request was made using online-forms on sites:
We checked the time a customer waited to be answered, and the data obtained were used to make conclusions on the quality of conversion processing channels.
Форма |
URL |
Дата/время отправки заявки |
Дата/время получения обратной связи |
Время ожидания |
Основная форма обратной связи |
http://www.pik.ru/contact-form |
06.08.2015 13:50 |
не получена |
∞ |
28.08.2015 15:12 |
28.08.2015 16:15 |
1 ч. 3 мин. | ||
Электронное обращение в "департамент продаж" |
http://www.pik.ru/sales-request |
06.08.2015 14:10 |
06.08.2015 15:06 |
54 мин. |
28.08.2015 15:14 |
28.08.2015 16:09 |
55 мин. | ||
Форма на промо-разделе в блоке “Планировки” |
http://www.pik.ru/realty/moskovskaya-oblast/kotelniki/park/flats/ |
06.08.2015 14:10 |
06.08.2015 15:08 |
58 мин. |
28.08.2015 15:16 |
28.08.2015 15:58 |
42 мин. | ||
Форма на промо-разделе в блоке "Контакты" |
http://www.pik.ru/realty/moskovskaya-oblast/kotelniki/park/contacts/ |
06.08.2015 14:10 |
06.08.2015 17:16 |
3 ч. 6 мин. |
28.08.2015 15:17 |
28.08.2015 16:01 |
44 мин. |
The time PIK Group consultants needed to answer an incoming call by the “hot line” telephone was also monitored:
Время звонка |
Время ожидания до ответа оператора |
Сообщения автоответчика в процессе звонка |
06.08.2015 | ||
14:14 |
2 мин. 38 сек. |
Предложено оставить номер телефона для обратного звонка, так как все операторы заняты |
15:31 |
13 сек. |
Музыкальное сопровождение без сообщений |
16:30 |
7 сек. |
Музыкальное сопровождение без сообщений |
07.08.2015 | ||
8:36 |
— |
Автоответчик: «Мы не можем обработать ваш звонок» |
9:48 |
3 сек. |
Музыкальное сопровождение без сообщений |
13:37 |
35 сек. |
Предложено оставить номер телефона для обратного звонка, так как все операторы заняты |
14:36 |
1 мин. 20 сек |
Предложено оставить номер телефона для обратного звонка, так как все операторы заняты |
15:38 |
40 сек. |
Музыкальное сопровождение без сообщений |
16:41 |
9 сек. |
Музыкальное сопровождение без сообщений |
10.08.2015 | ||
12:50 |
13 сек. |
Музыкальное сопровождение без сообщений |
13:52 |
7 сек. |
Музыкальное сопровождение без сообщений |
14:47 |
2 мин. 50 сек. |
Предложено оставить номер телефона для обратного звонка, так как все операторы заняты |
15:52 |
5 сек. |
Предложено оставить номер телефона для обратного звонка, так как все операторы заняты |
28.08.2015 | ||
9:45 |
6 сек. |
Музыкальное сопровождение без сообщений |
10:29 |
10 сек. |
Музыкальное сопровождение без сообщений |
11:19 |
3 сек. |
Музыкальное сопровождение без сообщений |
12:49 |
57 сек. |
Предложено оставить номер телефона для обратного звонка, так как все операторы заняты |
13:22 |
3 сек. |
Музыкальное сопровождение без сообщений |
16:03 |
11 сек. |
Музыкальное сопровождение без сообщений |
In the course of our work on pik.ru site promotion, its visibility was in the range of 20-40%, which is a good level. But by the middle/end of 2014 its positions lowered, which was caused by Yandex algorithm change.
“Behavioral factors” became one of the most important ranking criteria, they can be formulated in the following way:
The leading portals contain dozens more real estate objects than those of developers, and they show prices. Therefore, they are far more useful for people than developers’ sites. Yandex can automatically analyze these things thanks to Yandex.Browser and Yandex.Metrics, so they can rank portals much better.
The main factors decreasing behavioral site criteria:
We provided the prototype with the mechanism allowing the traffic increase for low-frequent requests: tag- cloud at the bottom of the object list within which there should appear necessary catalogue categories:
On the one hand, it allows creating landing pages for low frequent requests, on the other, it won’t complicate the catalogue navigation.
The increase of information amount in pages did not presuppose any interface complication, vice versa, it was recommended to reject some filters (based on analyzing site visitors’ behavior) and intuitively unreadable icons in favor of text information and so on.